Every enquiry,
answered beautifully.
Kosmetic Concierge is the AI front desk and patient follow-up service for Australian aesthetic clinics. It answers calls, DMs and web enquiries around the clock, books consultations, reduces no-shows and keeps patients on their treatment cycle, while you stay with the patient in front of you.
Built compliance-first for Ahpra and TGA advertising rules. Never gives medical advice.
Your best enquiries arrive when no one can answer.
In treatment. At lunch. After close. A missed call rarely leaves a message, and a slow reply sends a prospective patient to the next clinic. Then the patients you have already won drift between appointments.
lower chance of booking when an aesthetic enquiry isn't answered within a day.¹
of first rebook appointments are cancelled. Once patients reach their third visit, that falls to 4%.²
When people actually reach out: evenings, weekends and between meetings.
Extra staff required. Your team keeps its focus on care.
¹ Analysis of 48,000 enquiries to UK medical aesthetic clinics, Aesthetic Medicine Magazine (2022). ² Zenoti 2026 Beauty & Wellness Benchmark Report, MedSpa edition, as reported by Zenoti (largely US data). Your clinic's results will differ.
Answer. Remind. Return.
Three quiet systems that run in the background of your clinic, written in your voice and approved by you before they go live.
Answer every enquiry
Calls, Instagram and Facebook messages and website forms are answered in seconds, day or night. New patients are guided to a consultation and booked straight into your diary. Anything clinical goes to your team.
Protect the appointment
Confirmation requests, timely reminders and an easy reschedule link, with a deposit request where your policy requires one. If someone does need to move, they move rather than disappear.
Bring patients back
A courteous check-in after each visit, with any clinical reply passed straight to your practitioners. Then a timely invitation to rebook when their treatment cycle is due, and a gentle note to patients you haven't seen in a while, sent only where they've agreed to hear from you.
Designed around the rules you practise under.
Australian aesthetic medicine is carefully regulated, and your front desk should be too. Every Kosmetic Concierge conversation is built around the Ahpra and National Board guidelines for higher-risk cosmetic procedures, TGA restrictions on advertising prescription-only medicines, the Privacy Act and the Spam Act.
Your concierge always
- Introduces itself as the clinic's AI assistant and offers a person at any time
- Guides every new patient to a consultation with a practitioner
- Passes any clinical question to your team immediately, and directs emergencies to 000
- Flags under-18 enquiries and explains the mandatory cooling-off period
- Explains the GP referral requirement for cosmetic surgery enquiries
- Sends promotional messages only with consent, always with an opt-out
Your concierge never
- Gives medical advice or assesses suitability for treatment
- Names prescription-only products or brands, or quotes their prices
- Promises results or describes treatments as safe or risk-free
- Uses testimonials, before-and-after images or influencer claims
- Creates urgency with time-limited offers to encourage treatment
- Goes live without your sign-off on every script and template
Kosmetic Concierge is an administrative and booking service. It does not provide clinical services, and it does not replace your professional judgement or your own legal advice. As the advertiser, your clinic remains responsible for its advertising and patient communications. We help you keep them consistent.
A front desk that’s there when your team can’t be.
Voice concierge
A warm, natural voice answers when you can't, around the clock, and books consultations straight into your diary.
Messages & DMs
Instagram, Facebook and website enquiries answered in seconds, in your clinic's tone.
Missed-call text back
If a call slips through, the caller receives a courteous text within a minute, with a link to book.
Reminders & deposits
Confirmations, reminders and deposit links that follow your cancellation policy.
Treatment-cycle recall
Rebooking invitations timed to the intervals your practitioners set, never generic blasts.
Weekly briefing
Every Monday: enquiries answered, consultations booked, appointments saved and patients returned.
Works with your diary
Connects to the clinic software many Australian clinics already use, including Cliniko and Timely, or to a calendar we provide.
Clinical hand-off
Clinical questions reach the right person with the full conversation attached. No guessing.
Privacy by design
Data handled under the Australian Privacy Principles, collected only for booking, and never sold.
Simple, monthly, no lock-in.
All prices in Australian dollars, including GST, billed monthly. The price shown is the amount charged. Setup is complimentary for our first 20 founding clinics.
Essential
For boutique clinics that want every message answered.
- Missed-call text back
- Instagram, Facebook & web enquiries
- Consultation booking
- Reminders & confirmations
- Weekly briefing
- 1,000 SMS included
Signature
The complete concierge for established clinics.
- Everything in Essential
- 24/7 voice concierge, 300 minutes
- Deposit requests
- Post-visit check-ins
- Treatment-cycle recall & win-back
- 2,000 SMS included
Maison
For multi-practitioner and multi-location groups.
- Everything in Signature
- Multiple diaries & locations
- 800 voice minutes
- Group reporting
- Priority support
- Tailored onboarding
Solo
For cosmetic doctors and nurse injectors who work for themselves.
- One practitioner, up to three locations
- One-tap SMS confirm or reschedule for every booking
- Deposits paid directly to your own Stripe account
- Reminders & aftercare follow-ups
- No setup fee
Secure checkout by Stripe. Cancel anytime.
Additional usage: voice A$0.45/min, SMS A$0.12. Monthly subscription; cancellation takes effect at the end of the current billing period. Setup A$490 including GST, after the first 20 clinics (Solo has no setup fee). Kosmetic Concierge only charges the monthly subscription; patient deposits go straight to your own Stripe account. Terms
If it doesn't pay for itself, you don't pay.
If your weekly briefings show that the bookings Kosmetic Concierge recovered in your first 60 days are worth less than three times your monthly fee, your second month is on us. Clear reporting, simple terms, no fine print games.
Read the terms in our FAQConsidered answers.
Will patients know they're speaking with AI?
Yes. Your concierge introduces itself as the clinic's AI assistant, and patients can ask for a person at any time. Transparency is part of Ahpra's guidance on using AI in healthcare, and it builds trust.
Can it answer questions about treatments?
It can explain your clinic's process, opening hours, location, consultation fee and policies, using wording you approve. It does not give medical advice, assess suitability, discuss prescription-only products or quote treatment prices. Those conversations belong in a consultation with your practitioner.
What happens with clinical questions or concerns after a visit?
Your concierge acknowledges the message, tells the patient a member of the clinical team will be in touch, and alerts your nominated practitioner straight away with the full conversation. If a message suggests an emergency, the patient is told to call 000 immediately.
Which booking systems do you work with?
We connect with clinic systems that offer booking access, including Cliniko and Timely, subject to their API capabilities. If yours isn't supported yet, we can provide a synced calendar so nothing is double-booked. We'll confirm the right setup during onboarding.
Where is patient information stored?
We collect only what's needed to book and follow up, handle it under the Australian Privacy Principles, use Australian hosting where available, and never sell or share it for marketing. Each clinic signs a data processing agreement with us.
Is it compliant with the Spam Act?
Appointment confirmations and reminders are factual. Recall and win-back messages are only sent to patients who have agreed to hear from you, and every message identifies your clinic and includes an opt-out.
How long does setup take?
Most clinics go live within 7 to 10 days. We prepare your scripts, you review and approve them, we connect your diary and phone forwarding, and everything is tested before launch.
How does the 60-day promise work?
Your weekly briefing records recovered bookings, meaning enquiries answered outside staffed moments that became booked consultations, plus saved and rebooked appointments. Each is valued at your nominated average appointment value. If the total for your first 60 days is less than three times your monthly fee, your second month's fee is credited.
Who receives patient deposits?
Deposits go straight to your own Stripe account. We only charge the monthly subscription.
Is there a contract?
No lock-in. Plans are a monthly subscription and you can cancel anytime. Cancellation takes effect at the end of your current billing period.
Hear it for yourself. Talk to a sample concierge.
This concierge is set up for Maison Rose Clinic, a fictional clinic in Paddington. Ask to book a consultation, ask about pricing, or ask a clinical question, and see how it handles each one.
Sample only. No real booking is made and conversations are not stored. Please don't share real health information.
Ready when you are. Start in minutes.
Choose your plan, complete secure checkout and your onboarding begins straight away. Your scripts are prepared for you to review and approve, and most clinics go live within 7 to 10 days.